• Camp Figtree
  • Pre-Arrival
  • Arrival
  • Housekeeping
  • Public Areas
  • Food & Drink
  • Departure

Your Safety Matters

The safety of our guests and team members is our top priority, therefore we have analysed each element of your stay with us to best assess how we can keep you and your family safe, whilst still enjoying your stay at Camp Figtree.

Please see below a list of measures which we have implemented and kindly note these guidelines and regulations will be under constant review and we will update them regularly in line with the latest government advice.

We very much look forward to welcoming you back.

OUR TEAM: 

  • All our team members have completed training on the hotels COVID-19 protocol and how to prevent the spread of Covid-19 within the hotel setting.
  • All our team members’ temperature will be taken upon arrival at the hotel and screened for any COVID-19 symptoms.
  • Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
  • Hand sanitising stations have been added throughout all public and back of house areas.
  • Clear guidelines will be displayed in all back of house areas for team members information and awareness.

PRE-ARRIVAL

We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay at Camp Figtree. These include a new persistent cough, high temperature or loss of smell and taste.

If you have an email address you will receive the following documents prior to your arrival at Camp Figtree:

  • Welcome letter
  • Registration card
  • COVID–19 Questionnaire (Government Regulation)
  • A request for a copy of your ID or Passport

We kindly request that you complete your registration and health questionnaire before arrival and return it via email to minimize contact time during the check-in process.

ARRIVAL AT THE HOTEL

  • All guests will be required to wear a mask.
  • All guests will be temperature scanned upon arrival at the Hotel.
  • Any guest showing a temperature above 37.5˚C will be isolated and a secondary assessment will be required.
  • Hand sanitisers will be available on arrival at the hotel reception entrance- we politely request you use these on arrival and throughout your stay.
  • Our reception teams will sanitise their hands and surfaces between each guest.
  • All room keys will be sanitised before given to the guest.
  • Pens and credit card terminals at the Reception desk will be sanitised before and after each guest has used them.
  • Our team members have been advised not to handle any guest luggage at this point. However, should you require help we will be able to assist following the sanitation of your luggage.

HOUSEKEEPING

  • Our Housekeeping team will be provided with full PPE to use whilst cleaning your room and the PPE will be sanitised between each bedroom.
  • Every room will be deep cleaned and sanitised prior to your arrival, with special attention to high touch areas and items such as telephones, remote controls, light switches, and door handles.
  • Additional sanitising, such as room fogging, may take place where required.
  • For long-duration stays, the frequency of room cleaning will be reduced to every two to three days. Linen changes will take place when the guest departs or every three days for longer duration stays.
 

PUBLIC AREAS

  • Hand sanitisers have been placed throughout our public areas and the back of house areas of the hotel.
  • Our Public Areas will be cleaned and disinfected throughout the day, with high traffic areas being sanitised more frequently.
  • Special attention will be given to high touch areas such as door handles and handrails.
  • When moving around the hotel we request that you please wear your masks and always be considerate of the 1.5m social distancing rule.
  • Visible signage has been placed throughout the hotel regarding the cleaning and safety protocols.
  • All leaflets and collateral have been removed. Should you require any information please contact reception for assistance.
 

DINING

Our dining options will change to increase hygiene and cater for social distancing in both the kitchen and the restaurant:

  • Ala-carte menus will be offered and not self-serve buffet style.
  • Continental items will be served as an individual portion.
  • Hot items will be available via a limited ala-carte menu.
  • Hand sanitisers will be provided at the entrance to our restaurant.
  • The number of guests in the dining area will be managed according to government regulation and guidelines.
  • All front of house and kitchen team members will be provided with relevant PPE and safety training to ensure that hygiene measures are maintained.
  • Table condiments will be limited to salt and pepper.
  • Our cutlery and crockery will be fully sanitised between use, as per the required standards.
  • Tables, table appointments and surrounds will be wiped and sanitised before welcoming and seating the next guests.

DEPARTURE

  • Our reception teams will sanitise their hands and surfaces between each guest.
  • Pens and credit card terminals at the Reception desk will be sanitised before and after each guest.
  • Credit, debit cards and EFT will be accepted as methods of payment.
  • You may request a final bill to be emailed to you by Reception. If you did not book directly with the hotel, you will need to provide us with an email address.
  • Our team members have been advised not to handle any guest luggage at this point. However, should you require help we will be able to assist following the sanitation of your luggage.